Warranty

Warranty Parts Order Form →

A warranty form must be submitted for all claims — no exceptions.

Conditions of Sale

• One-year defective parts warranty from invoice date (unless specified otherwise).
• Warranty is void without proper water filtration.
  • Max recommended hardness: 80 PPM (8 French Degrees).
  • Filtration must be installed at setup.
• Warranty coverage begins on the invoice date.
• Installation must be performed by certified personnel, as stated in the user manual. Installations done by unqualified individuals voids the warranty.
• Clients are responsible for regular maintenance.
• Clients must inspect freight at delivery and note damage.
  • Report to RCW USA (sales@rcwusa.us) within 24 hours.
• Shipping is FOB. All sales final. No returns or exchanges.

Warranty Exceptions

The following are not covered:

• Normal wear-and-tear items: gaskets, filters, o-rings, grinder burrs, plastic hoppers, and other moving parts.
• Damage from:
  • Accidents, abuse, misuse, or neglect
  • Lack of cleaning/maintenance (see Installation Guide)
  • Mishandling, shipping damage, or power surges
  • Improper installation (not performed by certified personnel)
• Non-machine issues (e.g., clogged drains, leaking water lines, plumbing/electrical problems).
• Shipping costs: return freight, warranty service, exchanges, or expedited parts.

Shipping Damage

If shipping damage occurs, RCW USA will coordinate with the purchaser to arrange repair or replacement if the item is deemed a total loss.

• Damage must be reported to RCW USA (sales@rcwusa.us) within 24 hours of delivery.
• All claims must include clear photos of the damage and original packaging.
• Carriers such as UPS and LTL freight providers impose strict claim deadlines. The longer the delay in reporting, the less likely a claim will be honored.
• Failure to report damage promptly may prevent RCW USA from assisting with reimbursement or replacement, as claims outside carrier timeframes are typically denied.

End Users

If you experience any issues with your espresso machine or purchased items, please contact your distributor first so they can follow their procedures and provide support.